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FAQ’s
Where are you situated?
Durban – Kwa Zulu Natal
However we have warehousing throughout the country.
Do you deliver?
Yes, we offer Door to Door courier Service throughout South Africa.
What is the cost of the courier?
Over R1000 Free Delivery. The cost of the courier will be displayed to you before payment.
When will my order be dispatched?
All order placed before 15:00pm will be dispatched the same day.
Can I return a product?
Yes, please contact us with 7 days.
What should I do if an item is missing or incorrect?
Please contact us within 7 Days of receiving you order.
Can I make changes to my order after it’s been placed?
It is not possible to add or remove items in your order. On selected orders, we could make changes to your scheduled delivery date, delivery address, shipping method or assist with an order item cancellation.
How do I get a refund?
Refunds will be processed via the original payment method used for your original order(s). If you paid by EFT using PayFast, Masterpass, you will need to provide your banking details during the refund process.
Once your refund request has been processed, funds may take 3–5 business days to reflect in your account and are subject to your bank’s processing times.
Why have you cancelled my order?
Payment not Received
All our payment methods require payment to be made at checkout, If you do not complete payment within 24 hours, your order will automatically be cancelled.
Stock Constraints
While we make every effort to make sure our stock information is accurate when you place an order, occasionally we may run out of stock after an order has been placed.
Unable to Deliver Your Order
An SMS will be sent to you confirming your scheduled delivery date before each delivery attempt. We will automatically reschedule your delivery, contact you via email or telephone to confirm a new date if you were not available for delivery. If after 2 unsuccessful delivery attempts, we are still unable to reach you, your delivery will be cancelled.
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